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FAQ: Pre-Sales FAQ

How can I be sure that the two-week trial period is really free?

Can I open a free trial account without entering my payment information?

If I ask you to register my domain, can I still change to another hosting company in the unlikely event that I'm not satisfied with your service?

What forms of payment do you accept?

What name will appear on my credit card statement?

If I pay monthly, when will I be charged?

If I cancel my account, will I receive a refund for unused service?

I don't have a domain name. Do you offer subdomain hosting (sub.coldfusion-mx-hosting.com) or IP-only hosting?

How quickly to you respond to requests for support?

I have a large number of domains. How will I manage the domains pointed to my account?

Can you provide a dedicated IP for my account?

Can you help me install my scripts?

What is your spam policy?

Do you allow download sites for illegal software (warez)?

Do you allow adult sites?

My site requires certain components to be installed on the server. Can you help?

But what about ... ??

How can I be sure that the two-week trial period is really free?
  Except for domain registration fees if applicable, you will not be charged for your first two weeks. When you go through the signup process, the schedule of charges will be shown very clearly before you are asked for any credit card information.

Can I open a free trial account without entering my payment information?
  Yes, you may open a free trial account if you are seriously considering purchasing hosting services from is. To show that you're a legitimate prospective customer, please do the following:
(1) use this link to sign up for your account,
(2) select "decide later" as the payment method,
(3) register your domain before ordering hosting services, and
(4) sign up using the same email address that appears in the public WhoIs information for your domain.

If I ask you to register my domain, can I still change to another hosting company in the unlikely event that I'm not satisfied with your service?
  Yes, just provide your new nameserver information. Alternatively, you can transfer the domain to another registration service.

What forms of payment do you accept?
  We accept Visa, MasterCard, American Express, Discover and PayPal for annual or monthly payments. Checks and money orders can be used for annual payments.

What name will appear on my credit card statement?
  Credit card payments will be identified as YoHost.com.

If I pay monthly, when will I be charged?
  Credit card and PayPal payments are collected in advance, on or near the first day of each month. Your first payment will be processed at least two weeks after you sign up, and is typically a prorated amount for a partial month of service. The charges and dates will be clearly outlined when you go through the signup process. (In some cases the actual charges are delayed past the date indicated.)

If I cancel my account, will I receive a refund for unused service?
  Monthly payments are nonrefundable, unless you have a valid reason for being dissatisfied with the service.

If you are paying yearly: You will receive a refund for unused service, but your "free month" will be forfeited. Example: You paid $132 for one year on the Ruby Plan, and you cancel after 8.3 months. Your first two weeks were free, so your total charge is ($12/month) * (7.8 months) = $93.60. You get a refund of $38.40.

I don't have a domain name. Do you offer subdomain hosting (sub.coldfusion-mx-hosting.com) or IP-only hosting?
  No, you must have your own domain name in order to qualify for an account.

How quickly to you respond to requests for support?
 Many issues are resolved within an hour or less. Almost all requests are answered within 8 hours.

I have a large number of domains. How will I manage the domains pointed to my account?
  You can use the control panel to manage your domains.

Can you provide a dedicated IP for my account?
  Yes, a dedicated IP is available upon request. There is a $20.00 setup charge.

Can you help me install my scripts?
  Yes, in most cases we will install scripts for you at no charge.

What is your spam policy?
  Spam is prohibited. Spamming accounts will be cancelled immediately, for the protection of other customers on the server.

Do you allow download sites for illegal software (warez)?
  No.

Do you allow adult sites?
  No.

My site requires certain components to be installed on the server. Can you help?
  Yes, we can probably install what you need if it is not installed already.

But what about ... ??
  If you still have questions, please contact us and ask! Chances are, you will be pleasantly surprised at how quickly you receive an answer.



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